Decoding Customer Experience, One Smart Strategy At A Time.
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Hey, I'm Rachel!
Creator of The Customer Code, a CX consultancy built on the belief that customer experience isn’t just a department—it’s THE experience. Every click, conversation, and follow-up is a chance to build connection and leave a lasting impression.​
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My goal? To make every experience feel personal and efficient, like it was made just for YOU. From thoughtful processes to AI that helps (not hinders), I focus on the details that keep customers coming back. Let’s crack the code to unforgettable CX together.
Ways I Can Support You
Standout customer experiences aren’t just a nice-to-have, they set brands apart. From first click to post-purchase, I’ll help put the right processes in place so customers feel seen, supported, and loyal at every step.
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Support
=I’ll partner with your support team to focus on what works, whether it’s launching a new HelpDesk, using helpful AI, or digging into data to avoid rushed hiring. The goal? A CX setup built for long-term success.
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Retention
I help CX teams turn great service into serious retention, no endless discounts needed. From smart onboarding and post-purchase flows to action-driving emails and texts, I’ll help build loyalty programs that stick and surprise-and-delight moments customers rave about.
Process
I’ll streamline your CX systems so your team can focus on standout service. From managing your knowledge base to automating workflows, I’ll cut platform hopping and give your team their time back.
In Good Company
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